Last Updated: December 2025

We are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, share, and protect your data when you interact with the Altaira website, booking forms, marketing campaigns, or support channels.

1. Information We Collect

Personal Information:

• Full name
• Email address
• Phone number
• Nationality & date of birth
• Residential address
• KYC documents (passport, ID, PAN, etc.)
• Tax identifiers and residency information

Transaction Information:

• Bank details (where required for payments/refunds)
• Payment history and receipts
• FX remittance details

Technical Data:

• IP address
• Browsing information
• Device type, operating system, browser type
• Cookies and analytical tracking data

2. How We Collect Information

We collect information through:

• Website forms
• WhatsApp/Email communication
• Phone calls
• Online payment submissions
• Cookies and analytics tools
• Offline booking forms and submissions
• Events, presentations, or expos where you provide your details

3. Purpose of Data Collection

We use your information to:

• Process enquiries, bookings, payments and agreements
• Verify identity for KYC/AML compliance
• Send project updates, statements and legally required notices
• Provide customer support and respond to queries
• Improve our website, marketing, and customer experience
• Share promotional information (you may opt out anytime)
• Maintain statutory and regulatory compliance in Sri Lanka and internationally

4. Sharing of Information

We may share your data with:

• Group companies, SPVs, affiliate entities related to Altaira
• Banks, payment gateways and remittance providers
• Lawyers, auditors, consultants and regulatory authorities
• Technology and CRM vendors supporting our operations
• Government bodies when required by law

We do not sell your data to unaffiliated third parties.

5. Data Retention

We retain your information for as long as necessary to:

• Fulfil the purpose of collection
• Maintain legal, tax and regulatory compliance
• Prevent fraud or misuse
• Maintain project transaction history

6. Your Rights

Subject to law, you may request:

• Access to your personal data
• Correction of inaccurate data
• Deletion or restriction of certain data
• Opt-out from marketing communication

To exercise these rights, write to: altaira.lk@fracspace.com

7. Data Security

We implement reasonable technical and administrative measures to safeguard your data from unauthorised access, disclosure, alteration or destruction. However, no system is completely secure; we cannot guarantee absolute protection.

8. Cookies

We use cookies to:

• Enhance user experience
• Track website performance and analytics
• Remember user session preferences

You may disable cookies in your browser settings, but the Site may not function optimally.

9. International Users

Users accessing the site from outside Sri Lanka acknowledge that their data may be stored, processed, or transferred in Sri Lanka or other jurisdictions as required for project operations.

10. Changes to This Policy

We may update the Privacy Policy periodically. The latest version will always be posted on this page with the updated effective date.

11. Contact Us

For privacy or data-related concerns, please contact:

• Email: altaira.lk@fracspace.com
• Company: Altaira by Fracspace
• Address:
  No.59, Gregorys Road
  Colombo 07
  Western Province
  Sri Lanka